How to Prioritize Loyal Client Relationships with Scheduling


Whether you’re re-opening your small business post-quarantine or looking to make optimizations in your small business at any time, your ride-or-die returning customers deserve the VIP treatment. 

These loyal customers can be your lowest cost, highest-return marketing tool. They can work magic by spreading the good word about your services through word-of-mouth and positive online reviews, which can impact the growth and bottom line of your business. They can also be a great way to test out new services, messaging, and products. Your loyal customers may be honest with you about what’s working and what’s not, which could inform how you approach new customers moving forward.  

Luckily, Acuity makes it super easy to prioritize these customer relationships: with a quick way to set up .  

As you re-open your business or plan for the holiday season, consider leaving time open for your loyal customers, so they’re not competing with new customers for time slots. For example, you could keep certain days of the week reserved for returning customers only. Or mark peak holidays as VIP Days available for returning customers to schedule first. 

For all the details on how to set up and set aside time for your loyal customers through Acuity Scheduling, check out this smooth-talkin’ video tutorial.

client relationships, acuity 101, acuity advice, small business automation